Return & Exchange Policy

Return & Exchange Policy — UrbanTwist.store

Effective Date: 20 February 2026

At UrbanTwist.store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange process to ensure you get the perfect fragrance.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 7 days of delivery.

  • Products must be in their original packaging and condition, unused, and unopened.

  • Perfumes, attars, and other fragrances must remain sealed and intact to qualify.

Note: Personalized or custom orders are non-returnable unless there is a manufacturing defect.

2. How to Initiate a Return or Exchange

  1. Contact our customer support via:

    • Phone / WhatsApp: +92 316 1531974

    • Email: [Insert your email]

  2. Provide your order number, product name, and reason for return/exchange.

  3. Our team will guide you with the return process and provide a return authorization.

3. Refunds

  • Once we receive and inspect the returned item, a refund will be processed.

  • Refunds are issued to the original payment method within 7–10 business days.

  • Shipping charges are non-refundable, unless the return is due to a defect or our error.

4. Exchanges

  • If you wish to exchange a product, please specify the replacement item when contacting us.

  • Exchanges are subject to availability of the requested product.

  • Shipping charges for exchanges may apply, unless the exchange is due to our error or defective product.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us immediately.

  • Provide photos of the product and packaging for verification.

  • We will arrange a replacement or full refund at no additional cost.

6. Important Notes

  • Items returned without prior authorization may not be accepted.

  • UrbanTwist.store reserves the right to refuse returns or exchanges that do not meet the above criteria.

  • We recommend tracking your return shipment to ensure it reaches us safely.

7. Contact Us

For any questions about returns, exchanges, or refunds:

📞 Phone / WhatsApp: +92 316 1531974
📧 Email: [Insert your email]
🌐 Website: www.urbantwist.store